Privacy & Communications Policy

Effective date: August 6, 2026

Fire to Favor respects your privacy. This Privacy & Communications Policy explains what information we collect, how we use it, when we may share it, and how we handle phone numbers and other contact information.

Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address, phone number, billing address, shipping address, and organization or company name.
  • Project and order information, including garment choices, quantities, sizes, artwork, logos, design notes, approval history, deadlines, and delivery instructions.
  • Transaction information needed to process payments. Payment-card details are generally handled by Shopify and payment processors rather than stored directly by Fire to Favor.
  • Website and device information collected through cookies, analytics, security tools, and similar technologies.
  • Messages, form submissions, emails, calls, and other communications you send to us.

How We Use Personal Information

We may use personal information to:

  • Respond to questions, quote requests, and project inquiries.
  • Create, manage, produce, fulfill, and deliver orders and custom projects.
  • Confirm artwork, sizes, quantities, product selections, timelines, pickup details, and shipping information.
  • Provide customer service and resolve problems.
  • Process payments, prevent fraud, maintain security, and comply with legal obligations.
  • Operate and improve our website, products, services, communications, and customer experience.
  • Send marketing communications only when permitted and, where required, after you have provided consent.

How We Use Your Phone Number

When you provide a phone number, Fire to Favor may use it for legitimate business communications related to your inquiry, project, account, or order. This may include:

  • Responding to a quote request or customer-service question.
  • Clarifying artwork, garment choices, sizes, quantities, approvals, deadlines, or production details.
  • Providing order, pickup, shipping, delivery, or project-status updates.
  • Contacting you about payment, fraud prevention, account security, or an issue that requires your attention.

SMS Consent and Opt-Out Notice

By providing your phone number, you consent to receive text messages from Fire to Favor regarding your inquiries, quotes, projects, orders, account updates, and other relevant information. Message frequency will vary. Message and data rates may apply. For assistance, reply HELP or contact info@fire2favor.com, call (315) 313-4659, or visit fire2favor.com. To stop receiving messages, reply STOP. No further messages will be sent. For details, see our Privacy & Communications Policy.

Phone Number Privacy Policy

  • Use of Information: We use your phone number to send SMS messages regarding your inquiry and customer care-related topics.
  • Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.
  • Opt-Out: Reply "STOP" to unsubscribe or "HELP" for assistance.
  • Message Disclosures: Message frequency varies. Message and data rates may apply.
  • Data Security: Your data is protected and retained only as needed.

Consent to receive these informational text messages does not automatically enroll you in unrelated promotional or recurring marketing messages. Where required, Fire to Favor will obtain separate affirmative consent before sending marketing texts. Consent to receive marketing texts is not a condition of purchase.

We do not sell or rent phone numbers. We do not share phone numbers with third parties for their own independent marketing.

How We Share Information

We may share information only as reasonably necessary to operate Fire to Favor, complete your project, provide requested services, protect the business and our customers, or comply with law. Recipients may include:

  • Shopify and other website, hosting, customer-account, and ecommerce providers.
  • Payment processors, fraud-prevention services, shipping carriers, and delivery providers.
  • Production, decoration, artwork, promotional-product, and fulfillment contractors helping complete your order.
  • Chipply and related service providers when you use or request a group store.
  • Email, telephone, SMS, analytics, security, accounting, and customer-service providers.
  • Professional advisers, insurers, government authorities, or law-enforcement agencies when reasonably necessary or legally required.

We expect service providers and contractors to use information only for the services they perform for Fire to Favor, subject to their agreements and applicable law.

We Do Not Sell Your Personal Information

Fire to Favor does not sell or rent personal information for money. We do not sell customer lists, email addresses, phone numbers, artwork, or project information. We also do not provide your contact information to unrelated third parties for their independent marketing.

Some privacy laws use broad definitions of “sale,” “sharing,” or “targeted advertising” that may cover certain advertising or analytics technologies. Where applicable, Shopify’s Your Privacy Choices page provides available opt-out options.

Cookies and Website Technologies

Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, maintain security, understand website use, and support analytics or advertising. Your browser and Shopify privacy tools may provide ways to control certain technologies.

Data Retention and Security

We retain information for as long as reasonably necessary for orders, projects, customer service, accounting, tax, legal, fraud-prevention, warranty, dispute, and business-record purposes. We use reasonable administrative, technical, and organizational safeguards, but no website, storage system, or transmission method can be guaranteed to be completely secure.

Your Choices

You may contact us to ask about, correct, or request deletion of personal information, subject to identity verification and legal or operational retention requirements. You may unsubscribe from marketing emails through the link provided in the message. Where an SMS program is offered, you may use the opt-out instructions provided with those messages.

Depending on where you live, you may have additional privacy rights. You can also visit our Your Privacy Choices page.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization.

Changes to This Policy

We may update this policy as our services, technology, or legal obligations change. The effective date at the top of this page shows when it was last revised.

Contact Fire to Favor

Questions or privacy requests may be directed to:

Fire to Favor
Email: info@fire2favor.com
Phone: (315) 313-4659
Website: fire2favor.com