Terms of service

Fire to Favor — Terms of Service

1. Overview

These Terms of Service apply to your use of fire2favor.com and purchases of products or services from Fire to Favor (“we,” “us,” or “our”).

Please read these terms before placing an order. Our Return Policy and Privacy Policy also apply where relevant. A separately agreed written project agreement controls if it conflicts with these terms concerning that project.

2. Customer information and website use

You must be legally able to enter into a binding agreement or have authorization from a parent or legal guardian to make a purchase. If ordering for a business or organization, you represent that you have authority to act on its behalf.

You agree to provide accurate contact, billing, shipping, and order information. You may not use our website or services for unlawful purposes, submit fraudulent orders, interfere with website security, or infringe another person’s rights.

3. Products, pricing, and orders

Product availability, prices, and service offerings may change before an order is accepted. Applicable taxes and shipping charges are disclosed at checkout or in your written quote.

We work to keep product descriptions and pricing accurate. If we discover a material error affecting your order, we will contact you before proceeding with a correction that changes your purchase. You may decline the proposed correction and receive a refund for the canceled portion.

We may decline orders because of unavailable products, suspected fraud, unlawful content, or work outside our capabilities. If we cancel an order, we will refund payments for products or services we will not provide.

4. Custom orders and artwork approval

Custom products may include personalized apparel, decorated merchandise, promotional items, and products made to your specifications.

You are responsible for reviewing the details you submit or approve, including:

• Spelling, names, numbers, and dates.

• Garment sizes, quantities, and colors.

• Artwork, placement, and design details.

• Shipping information and requested deadlines.

When we provide a proof for approval, please review it carefully before authorizing production. Changes requested after approval may affect pricing and completion dates. We will communicate any additional charges for your agreement before proceeding.

Customer approval does not excuse a defect or a failure by Fire to Favor to produce the agreed work correctly.

5. Product appearance and care

Screen settings, lighting, materials, and production methods can affect how colors and textures appear. Digital mockups illustrate the intended design and may not represent every physical detail exactly.

If an exact color, measurement, or placement is essential, discuss it with us before ordering so we can confirm whether it is achievable. These appearance considerations do not excuse material differences from agreed specifications or defective workmanship.

Follow the care instructions provided with your product. Damage caused by improper care, misuse, or normal wear is not a manufacturing defect.

6. Customer-supplied artwork and intellectual property

By supplying artwork, logos, photographs, text, or other content, you represent that you own it or have permission to use and reproduce it for the requested purpose.

You give Fire to Favor permission to use that content only as needed to complete your order, including sharing it with production partners involved in fulfillment. This permission does not transfer ownership of your content to us or automatically authorize its use in our advertising.

We may request evidence of permission or decline work that appears to infringe another party’s rights.

Fire to Favor’s existing designs, branding, website content, and other original materials remain the property of Fire to Favor or their respective owners. Purchasing a physical product does not grant permission to copy its artwork, reproduce it commercially, or claim ownership of the design.

For commissioned design work, ownership, licensing, and delivery of editable or source files will be addressed in the written project agreement.

7. Creative and other services

For design, branding, website, or other service projects, the agreed quote or project agreement will define the scope, deliverables, pricing, payment schedule, revisions, and expected timing.

Additional work requires agreement on any resulting charges and schedule changes. Please provide requested materials, feedback, and approvals promptly; delays may affect the project schedule.

Third-party costs, subscriptions, hosting, maintenance, or ongoing support are included only when expressly stated in the agreement.

8. Order changes and cancellations

Contact info@fire2favor.com as soon as possible if you need to change or cancel an order. A request is not confirmed until we acknowledge acceptance.

Custom orders may no longer be changeable or cancelable once production begins or order-specific materials have been committed. Any cancellation charges must be disclosed and agreed to in advance; these terms do not create an automatic cancellation fee or make every deposit nonrefundable.

This section does not limit cancellation or refund rights provided by applicable law.

9. Production, shipping, and delivery

Production schedules and shipping estimates will be communicated through the product listing, checkout, or written order agreement. Tell us about event deadlines before ordering so we can confirm whether we can meet them.

If we cannot ship within the promised period, we will provide notice and any opportunity to consent to a delay or cancel for a refund required by applicable law.

Contact us promptly if an order arrives damaged, is incorrect, or appears lost. We will review the issue and coordinate an appropriate resolution. Nothing in these terms transfers responsibilities to you that applicable law places on us.

10. Returns, defects, replacements, and refunds

We accept returns only for verified defective products, subject to applicable law. Custom-made and personalized products are final sale except when defective.

We do not accept returns or exchanges for changes of mind, customer-selected sizing errors, or customer-supplied or approved details reproduced correctly.

Report a defect to info@fire2favor.com within 14 days after delivery, including your order number, a description of the problem, and clear photos.

For a confirmed defect, we will replace the affected product first. If a replacement is unavailable, we will refund the amount paid for the defective product, including applicable tax, to the original payment method.

If a return is required for an approved defect claim, Fire to Favor will provide instructions and cover the required return shipping cost. Contact us before sending an item back.

Our Return Policy provides additional details. These conditions do not limit statutory rights concerning defective, incorrect, undelivered, or otherwise nonconforming goods.

11. Third-party services and links

Our website uses Shopify and may link to services operated by other companies. Those companies have their own terms and privacy practices.

We are not responsible for the content of independent third-party websites. However, using a third-party platform or production partner does not remove our responsibility to fulfill our obligations to you.

12. Privacy

Our Privacy Policy explains how personal information is collected, used, and shared. Please do not submit payment credentials or other sensitive information through ordinary email.

13. Responsibility and legal rights

We remain responsible for providing the products and services we agree to supply. We do not guarantee that the website will always be uninterrupted or error-free.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, or waives any warranty, refund right, or other consumer protection that applies by law.

14. Governing law and resolving concerns

These terms are governed by the laws of the State of New York, subject to any mandatory protections that apply where you live.

If you have a concern, contact info@fire2favor.com so we can work toward a resolution. Contacting us is not a requirement that prevents you from exercising legal rights or pursuing remedies available to you.

15. Changes to these terms

We may update these terms by posting a revised version on this website. Changes apply prospectively and do not retroactively change an accepted order or written project agreement without your agreement, except where required by law.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

16. Contact

Fire to Favor
Website: fire2favor.com
Email: info@fire2favor.com
Phone: (315) 313-4659