Refund policy

Fire to Favor Return Policy

We stand behind the quality of our work. We accept returns only for products with a verified defect.

Custom-made products

Custom-made and personalized products are final sale, except when defective. We do not accept returns or exchanges for changes of mind, customer-selected sizing errors, or spelling, artwork, and design details supplied or approved by the customer and reproduced correctly. Non-defective products are not eligible for returns or exchanges.

Reporting a defect

Contact info@fire2favor.com within 14 days after delivery. Include your order number, a description of the problem, and clear photos showing the defect.

Eligible defects include material, manufacturing, or decoration defects. Normal wear, accidental damage, misuse, and damage caused by failure to follow care instructions are not considered defects.

Return approval and shipping

Contact us before returning an item, and retain it while we review your claim. If a return is required for an approved defect claim, Fire to Favor will provide return instructions and cover the required return shipping cost.

Replacements and refunds

For a confirmed defect, we will replace the affected product first. If a replacement is unavailable, we will refund the amount paid for the defective product, including applicable tax, to the original payment method.

We will notify you when the replacement or refund is arranged. Your payment provider may require additional time to post a refund.

Your rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.

Questions? Contact info@fire2favor.com.